1. What are the benefits of outsourcing the information technology enabled services (ITes) to Professional Info Tech in India? If I outsource my business process offshore to Professional IT in India, what kind of outsourced services quality and cost savings can I expect?
Outsourcing the non - core work tasks of your business organization provides you with many benefits including:
The best quality of services:
With Professional Info tech services you get an easy access to exclusive expert job skills, highly qualified personals, best trained work force, best secured services, world-class advanced technologies and applications for an cost-effective work experience, professional and experienced senior workers, a definite edge over competition, improved customer understanding and overall satisfaction, multiple language skills, faster delivery of high quality services with time zone advantages.
- Save on the valuable time spent on hiring, training and management of non - core business activities and professional functions. Spend the time saved to focus on your core business functions, family and hobbies.
- Save on fixed costs and running costs of investments on building office infrastructure, rentals, maintenance costs, operating costs, regulatory costs, hiring costs, training costs and labor costs. All the cost saving translates into higher profit margins, greater budget flexibility, higher financial control, high cash reserves for business diversification, business expansion and just everything!
The overall cost savings you can expect with outsourcing may vary from 40% to 75% depending on various factors including the nature and the duration of outsourced work to Professional Info Tech.
2. Where are the Professional Info Tech affordable outsourcing operations, contact centers, customer call centers and associates located in India? Do you have any offshoring, nearshoring work associates in other countries?
Professional Info Tech operates from multiple locations in India with world-class outsourcing services facilities located in New Delhi, NCR - Noida and Gurgaon, Mumbai (Bombay), Pune, Ahmedabad, Panaji - Goa, Hyderabad - Secundrabad, Bengaluru (Bangalore), Jaipur, Kolkata (Calcutta), Chennai (Madras), Coimbatore, Thiruvanthapuram (Trivandrum) and Kochi.
Professional IT has off shore outsourcing work associates in China, Philippines, Russia, Mexico, Ireland, Brazil, Malaysia, Spain, Thailand, Poland, Hungary, South Africa and Singapore.
3. We are a small business based in United States of America with good online presence. We want to outsource and hire the E-mails answering services, Live online chat support services and phone - voice answering services from Life Smile - Professional Info Tech in India. The discounted cost of these services mentioned on your website is an all inclusive cost? Do you offer any other discounts? What are payment terms?
Professional Info Tech is famous for providing superior quality IT services at affordable prices, specially the low - cost information technology enabled services to global individuals, independent professionals, consultants, small business, medium - middle level business, industries, organizations and large business.
You are welcome to hire offshore business support services from us; we can integrate all the three business support services to offer you a world - class modern business support system package. The cost of services mentioned on our web site is all inclusive prices; any further discounts are not possible on this cheapest package cost of ITes services. The payment terms would be advance payment for one month of services cost.
4. How are the IT and ITes professionals better in India? What Advantage Indian outsourcing vendors like Pofessional Info Tech offer to offshore work?
India has been the pioneer in providing outsourced IT and ITes solutions, it isl a leading outsourcing destination offering wide range of full scale services to the client companies, businesses and individuals, across the globe. Over the years, Indian IT and ITes companies like top ranking Professional Info Tech have established a culture of trust with major companies worldwide. Outsourcing to Professional Info Tech in India gives you an easy access to high quality services at lower costs. India´s resource pool is vast, highly qualified, experienced and growing with access to high-end technology. The additional advantages with IT and ITes professionals in India is the highly skilled work force well adapted and trained on high end technologies, latest software, advanced faster communications networks, language skills which ensure best quality 24 x 7 cost-effective services with quick turnaround time.
During the business times of global recession, generalized slowdown all over the world and slower economic recovery, regional financial doldrums, most companies world-wide are shedding their infrastructural, operational and financial burden by outsourcing their non-core tasks and key core functions to the reliable outsourcing partner companies like Professional Info Tech in India.
5. We are a group of family owned businesses spread over cities in three continents, in North America - USA, Mexico and Canada, in Europe - France, UK - England Denmark and Sweden, in South America - Brazil, Argentina and Chile. We want a common integrated customer care services contact center including client E-mail answering, voice - phone answering and online Chat support live services. Will you be able to provide these services in English, French and other regional languages platform?
Professional Info tech can provide to you the required services on different languages platform. The combined integrated business support services package for customer base in multiple locations worldwide will be cheaper and better efficient with the application of modern technologies.
6. What online software for the live chat support services is used by Professional Info Tech? My present small business chat software could be support your chat services? How are the payments for the services made?
Professional Info Tech works on all types of online chat softwares, your present software whether purchased or leased could be used very well. The payments for our chat support services are made in advance (on monthly basis) and for the small business services the payments can be made through bank wire transfer in our bank account, Paypal, Western Union, or Moneygram.
7. How much time will it take for training the Professional Info Tech customer service executives, what are the training methods and when can the actual live process start after training the agents? How can I monitor the program?
It usually takes 4 to 5 days of training for our process managers, executives - the process agents for business support services. The training can be imparted through online training tools, training conferences, website product and services brochure, product manuals, services schedule manuals, technical support descriptions and illustrations, training scripts etc. Usually the process managers are trained first and they train the entire process team members.
The process can go live within a week of time. Immediately after the training the project goes on live testing for 2 days and then the actual live program starts. You can monitor the entire process actively taking part in it or as a non-active person through modern communication tools.